Amy Jinks trading as Olive Rose Weddings

These Terms & Conditions apply to all bookings made with Olive Rose Weddings. By paying the booking deposit, you confirm that you have read and agree to the following terms.

We provide wedding styling services including décor setup, floral arrangements, table styling, signage, installations, and related styling elements as detailed in your quotation or booking confirmation.

Only the items listed in your agreed quotation are included. Any additional requests may incur further charges and must be agreed in writing.

We reserve the right to make reasonable substitutions (for example, flowers or décor items) due to seasonal availability or supplier issues. Any substitutions will be of similar quality and value.

A booking is secured only once:

• You have confirmed acceptance of your quotation in writing; and
   
• A non-refundable deposit of £200 has been received.
   

Until the deposit is paid, your date is not guaranteed and may be offered to other clients.

The deposit secures your date and is deducted from your total balance.

• All payments must be made via bank transfer.
   
• The final balance is due 6 weeks prior to your event date.
   

If the final balance is not received by this date, we reserve the right to cancel the booking. The deposit will remain non-refundable and any costs already incurred may be chargeable.

Any changes to your styling plan must be requested in writing no later than 6 weeks before your event.

We cannot guarantee that changes requested after this deadline can be accommodated. Where changes are possible, additional charges may apply.

All décor items, props, signage, floral vessels and styling materials supplied by us remain our property unless explicitly agreed otherwise in writing.

You are responsible for hired items from the time of setup until collection.

This includes ensuring items are:

• Not moved, dismantled or altered
   
• Protected from theft, loss or damage
   
• Kept safe from guests and venue staff
   

A minimum damage charge of £100 per item applies. If replacement cost exceeds £100, the full replacement value will be charged.

You are responsible for ensuring:

• The venue provides adequate access and setup time
   
• We have a safe working environment
   
• All venue rules and restrictions are communicated to us in advance
   

We are not responsible for reduced styling caused by restricted access, venue delays, or third-party interference.

Unless otherwise agreed, we will return to dismantle and collect hire items at a pre-arranged time. Additional charges may apply if collection is delayed due to venue restrictions.

All cancellations must be made in writing.

• The £200 deposit is non-refundable under all circumstances.
   
• If cancellation occurs more than 12 weeks before the event, no further payment is required.
   
• If cancellation occurs within 12 weeks of the event, the full remaining balance becomes payable.
   

We are not liable for delays or failure to perform our services due to circumstances beyond our reasonable control, including but not limited to:

• Extreme weather
   
• Government restrictions
   
• Venue closure
   
• Supplier failure
   
• Illness or emergency
   

In such cases, we will make reasonable efforts to reschedule where possible.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any matter which cannot legally be excluded under English law.

Subject to this, our total liability shall not exceed the total amount paid by you.

We are not responsible for damage caused by guests, venue staff, or third-party suppliers once styling has been completed.

We hold appropriate Public Liability Insurance. Evidence of cover can be provided upon request.

These Terms are governed by the laws of England and Wales.